Article in French.
Welcome to my blog
My articles are from various angles that might interest different audiences:
- The research category includes my academic publications, opinion pieces on academia or open science or research methods tips,
- The teaching category includes textbook reviews, teaching tips or resources for students and teachers in my discipline,
- The fiction category has short science-fiction stories about the future of work impacted by technology,
- The opinion category presents opinion pieces on work and technology and various ideas on how to apply my research.
The use of computer-mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer-mediated communication applications but also how they desire to use them. This article examines how the individual's actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer-mediated media (e.g. email or instant messaging) and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi-method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organisational conditions such as available media or co-workers preferences. The findings emphasise the importance of considering the individuals’ desired use of CMC media and their subjective appraisals of different media.
Purpose – The purpose of this paper is to review four demands employees face when communicating through information and communication technologies (ICTs). We review the outcomes associated with each demand and discuss relevant interventions to provide a set of evidence-based recommendations.
Design/methodology/approach – This paper reviews the following demands associated with ICTs: response expectations, constant availability, increased workload and poor communication. We draw upon empirical research to highlight outcomes and intervention strategies, before discussing implications for research and practice.
Findings – The findings suggest that there are diverse outcomes associated with each demand. The outcomes were not inherently negative as evidence suggests that positive performance outcomes can arise from response expectations and constant availability, although they may be allied by health and wellbeing costs.
Practical implications – A number of practical strategies are described to help organizations address computer-mediated communication demands, including tailored training, organizational policies and role modelling. The paper also outlines suggestions for future research on the dark side of IT use.
Originality/value – This paper integrates four interrelated demands that employees can face when communicating through technology. We extend knowledge by analyzing interventions which enables a synthesis of implications for practice.
“Many people are using technology to make assistants a thing of the past. However, for those business persons in a position to do so, they may be missing a lot by going it alone,” said Branson. Unfortunately for the mere employees who may not be in a position to do so, they will have to do with the smartphones. These mere employees may however deserve their own assistant just as much as top executives do.