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Workplace stress from actual and desired computer-mediated communication use: a multi-method study

Stich, J.-F. Tarafdar, M. Cooper, C. L. Stacey, P. (2017)
New Technology, Work and Employment

Abstract:

The use of computer-mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer-mediated communication applications but also how they desire to use them. This article examines how the individual's actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer-mediated media (e.g. email or instant messaging) and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi-method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organisational conditions such as available media or co-workers preferences. The findings emphasise the importance of considering the individuals’ desired use of CMC media and their subjective appraisals of different media.

Published on this website on 08 march 2017 / Classified in : Research - Tags : Publication, Work, Technology, Stress

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APA citation

Stich, J.-F. Tarafdar, M. Cooper, C. L. Stacey, P. (2017). Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32(1), 84–100.

Harvard citation

Stich, J.-F. Tarafdar, M. Cooper, C. L. Stacey, P. 2017. Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment. 32(1), pp.84–100.

IEEE citation

Stich, J.-F. Tarafdar, M. Cooper, C. L. Stacey, P. Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32, 1 (2017), 84–100.

The published article is available at: DOI:10.1111/ntwe.12079


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